We all know that it’s good to catch an error but it's even better to prevent one from happening.
That is the heart of Quality Assurance, which develops policies and tests to prevent problems and to quickly discover them when they do occur. This detail-oriented function calls for oversight of such factors as material, infrastructure, personnel ability, components and controls.
QA requires people who are curious about not only finding problems but developing solutions to those problems, perhaps through the use of technology. They put themselves in the shoes of the consumers to judge the best fit, and in the shoes of the company to minimize cost and measure progress.
A company’s value grows when it reduces flaws, thus enhancing the customer’s experience and holding down costs. QA functions best when it develops clear policies and uses audits to track effectiveness and pinpoint areas to be addressed.
Ropella, which has been involved in the QA community for more than 20 years, realizes that as quality improves, profits improve.