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Managing Larger than Life Egos
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It seems that my top performers have the most challenging egos.  How do I keep them performing “at their best” and “on their best behavior?”

Your job is to provide guidance and support for employees to be most effective at their job. Don’t worry about trying to change anyone, just modify how you react:

  • Understand Their Motivations.  Spend time getting to know these employees on a personal level so you can offer the right incentives.
  • Be Transparent. The best ego managers establish credibility by being clear about their goals and sticking to their guns to promote trust.
  • Coach Rather than Discipline. Make a high-maintenance person feel as though they are receiving guidance and support instead of feeling punished.