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MILTON, FL, May 20, 2008 – Ropella, a trusted name worldwide for Executive Search and Leadership Consulting in the Chemical and Consumer Products Industries, is offering a Stress Management and Customer Service Workshop in Milton on June 18th.

The workshop will equip front line employees with skills that are evermore critical in today’s economy. Attendees will learn how to better respond to difficult customers, turn difficult encounters into positive experiences and not deal killers, and even develop customers into advocates.  The seminar will also teach how to control emotions and reduce stress in business and personal life, as well as develop personal stress management actions for difficult times.

Ropella is offering this workshop as an introduction to the local area at a substantially discounted cost of $25 per person with the proceeds supporting Santa Rosa County Schools. The workshop is June 18 from 1:00 to 4:30 PM at the Russell Center at Locklin Technical Center, 5330 Berryhill Road, Milton, Florida 32570.

Based in Santa Rosa County, the Ropella team has an established record of improving productivity and the bottom line in some of the largest multinational firms across the globe. Ropella offers individually tailored programs based on the results of years of research into the best practices in Leadership Transformation. Their programs and consulting services have been proven successful in a wide range of organizations, including the U.S. Army, McDonalds, Dow Chemical, Union Pacific Railroad, Georgia Pacific, the Tennessee Valley Authority, and many more.

The workshop will be presented by Ernie Webb, Senior Leadership Consultant. Ernie has extensive experience in leadership transformation, executive coaching, team building, visioning, safety, and union/management relations. He has held a variety of high-level leadership positions in the U.S. Army in Vietnam and Germany. During his two years in Vietnam, he was awarded the Purple Heart and five decorations for valor, including two silver stars. He has a B.S. from West Point and an M.A. in English Literature from Columbia University. He is a graduate of the U.S. Naval College of Command and Staff, and he has written extensively on management, leadership, ethics, and inter-personal relationships. As Editor-In-Chief of Military Review, he authored and edited many articles and produced an award-winning issue on leadership.

For more information or to sign up, call 850-983-477 or go to www.ropella.com/workshops.

 

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